New patients
Insurance & payment.
Clear answers about estimates, benefit information, and planning your visit.
Insurance & payment · Canadian Dental Care Plan
We accept CDCP.
CDCP patients are welcome at Crystal Dental. Bring your member information so we can confirm your coverage and discuss any costs before treatment.
Coverage varies. Co-payments and additional charges may apply.
Insurance & payment
We offer direct billing.
Crystal Dental offers direct insurance billing. Our team can help review estimates and explain the portion your plan may not cover.
Coverage and reimbursement vary by plan. Bring your current benefit information and ask us about expected costs before treatment.
Before treatment
Ask for an estimate and confirm any limits or exclusions directly with your insurer.
At your visit
Bring your current plan details so our team can submit eligible claims accurately.
After your visit
You remain responsible for any amount not paid by your plan; we will explain the balance clearly.
Payment information
What to expect when payment is due.
We want the financial side of your visit to be clear before care begins.
Before treatment
Ask for an estimate and check your benefits directly with your insurer or plan administrator. Coverage and plan limits vary.
At the time of service
Any patient portion is due when services are provided. Our team will explain the expected balance based on the information available.
Payment methods
Contact our office before your appointment to confirm the payment methods currently accepted at your location.
FAQ
Insurance & payment questions.
What insurance information should I bring?
Bring your current benefit card or plan details, including the plan holder’s name and member information. Let reception know if your coverage has changed.
Can I ask for an estimate before treatment?
Yes. Ask the team to explain the proposed treatment and estimated costs before proceeding. Your insurer can clarify the benefits available under your particular plan.
Does direct billing mean everything is covered?
No. Direct billing and coverage are different things. The amount your plan pays depends on its terms; ask about any expected patient portion before treatment.
My insurance says I’m 100% covered. Why might I still have a balance to pay?
With private dental insurance, “100% covered” usually means 100% of the amount your plan allows for eligible services—not necessarily the full fee charged. Your plan may use a different fee guide or fee schedule. A deductible, annual maximum, frequency limit, exclusion, or different coverage percentage for certain treatments can also leave a balance. Our team can help request an estimate before treatment; your insurer determines the final benefit. CDCP is a separate program with its own fees and coverage rules. Read the BC Dental Association’s dental-plan guide for more information.
What should I do if I have CDCP coverage?
Tell reception when booking and bring your CDCP member information. Ask the team about your planned visit and any expected costs before treatment.
Who can help me understand my coverage?
Your insurer or plan administrator can confirm your benefits. Our reception team can help with questions about estimates and billing for your visit. Contact our office to get started.
Which payment methods can I use?
Please contact your chosen office before your appointment to confirm accepted payment methods and when payment will be due.
Your next visit
Let’s make time for your smile.
Choose the office that works for you. Our reception team will help arrange your appointment.